Contact information

Last Updated: 30/05/2026

This Contact Information Policy explains how By Tae communicates with customers and how enquiries are handled.

1. Business Communication Channels

By Tae communicates with customers through the following official channels:

Email: candlesbytae@gmail.com
WhatsApp: 081 746 0899
WhatsApp Channel : https://whatsapp.com/channel/0029Vb81vEYInlqU1ek9vT0s
Website contact form (if applicable)
Social media direct messages (for general enquiries only)

We recommend using email or WhatsApp for order-related queries to ensure faster response times.

2. Response Times

We aim to respond to all enquiries within 1–2 business days.

Response times may be longer during weekends, public holidays, or peak order periods.

3. Working Hours

Our business operates during the following hours:

Monday – Friday: 08:00 – 18:00
Saturday: 08:00 – 15:00
Sunday: Closed

Messages received outside of these hours will be attended to during the next working period.

4. Order Enquiries

To assist you efficiently, please include the following when contacting us about an order:

Full name used on the order
Order number
Date of purchase
Clear description of your query

This helps us resolve issues faster and more accurately.

5. Availability

While we aim to be as responsive as possible during working hours, please note that we may be busy fulfilling orders, especially during peak periods.

6. Important Notice

We do not offer in-person consultations or home visits.
All order support is handled remotely.
Customers should not share sensitive personal information beyond what is required for order processing.

7. Accuracy of Contact Details

Customers are responsible for ensuring that their contact details (email and phone number) are correct at checkout. We cannot be held responsible for missed communication due to incorrect information provided.